Mars Garden Wood Gotenba

We ordered a Fuji facing room but were very disappointed to see that the room on the 6th floor’s view was blocked by a high rise building about half a kilometer away. I asked the receptionist if we could have a higher floor, and after a 10 minute search, said we could have the 10th floor room but it would cost an extra 2,000 yen ($12). Of course we agreed and the honest receptionist asked if we really wanted it, as the forecast the next day was cloud and rain, and did we really want to spend the money. We said the weather was our problem, no fault to him, and yes, we would take it. Lucky for us, the next morning we woke to a glorious view of Mt. Fuji, in a comfortable, clean room, with a high regard to the honesty and integrity of the reception personel. We enjoyed the Western breakfast as opposed the the Japanese breakfast, especially as it was served to us in a Japanese styled private room, overlooking a beautiful pond, where we saw the children feed the Koi fish on the way to school

The room we got had a clear view of Mt.Fuji and a personal-sized onsen! What a refreshing way to wake up! The size of the room was spacious, very different from the city hotels. There is a garden and koi pond in the middle of the hotel where you can walk around. There were three (3) upscale restaurants you can eat in, just make sure to schedule. Breakfast was served in one of the restaurants, Japanese-style. Service was friendly and efficient. Did I just say that the view from our room is breathtaking? Wonderful.

Nice clean and big room with Mt Fuji View. The staff are very attentive. The moment my car entered the hotel compound, the staff rushed out to tender her service, including helping to unload the luggage and provision of the carpark entry card. The breakfast was nice. We chose the Japanese style breakfast and surprisingly, it was very elaborate. The staff at the restaurant were very courteous. We will come back here again when we next visit Gotemba. Btw, the carpark is a basement carpark, free parking, and the lift goes right up to the hotel room.

Spotlessly clean, outdoor foot bath, nice garden, quiet surroundings, good view of Mt. Fuji, spacious room

Really friendly and attentive staff, we felt really welcome as soon as we arrived. Very nice and clean hotel with three restaurants on sites and a large pond with a nightly light and water show. Large beautiful room with a sensational view of Mount Fuji and a viewing lounge on the top floor.